The U.S. and Canadian RV Dealers Associations (RVDA) honored Roadtrek among others with its Quality Circle Award. To qualify for the Quality Circle Award, manufacturers must score 80% or above in overall dealer satisfaction in the association’s 18th Annual Dealer Satisfaction Index (DSI) survey. “The DSI Quality Circle Award recognizes the high level of commitment these manufacturers show toward their dealer business partners,” said RVDA Chairman Tim O’Brien of Circle K RVs in Lapeer, Mich. “Their commitment to continuously improving products and processes ultimately helps dealers serve customers better.” RVDA asks dealers to express, confidentially, their level of satisfaction with their manufacturers on eight core issues: Sales support • Sales territory • Vehicle design • Vehicle reliability/quality • Competitive price/value • Parts support • Dealership warranty support • Overall dealer communications
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